You may need to disable the spellcheck features in ClaroRead, for example if you are using it for exams. You can disable it in Settings, or install ClaroRead SE instead (it has no spellcheck: contact Support to get a copy if you have ClaroRead Standard or Plus). But you might want to disable it and prevent the user from being able to turn it back on.
You have two options: first, you can run a simple program that locks spellcheck off and password-protects it. You don’t need to be an admin, but this only turns it off for the current user. Second, you can set a per-machine registry key that disables spellcheck for any ClaroRead running on that machine. This is suitable for network administrators who want to disable ClaroRead using something like Group Policy.
The two options are detailed below. See also Exams for more about using Claro products in digital exams. (Read more…)
ClaroRead 7 and later work great with Adobe Acrobat Reader DC. Acrobat Reader DC is the new name for Adobe Reader (so the last version of Adobe Reader was Adobe Reader XI or 11).
ClaroRead 6 and earlier do not have speech with highlighting. You can update ClaroRead to version 7 through ClaroRead Cloud or by using this simple patch. Just download, then run it – you will need to be an administrator – and it will simply update ClaroRead for Acrobat Reader DC support.
We have tested all of our products with Windows 10, and all of our products work fine. This includes:
ClaroRead (Pro, Plus, Standard, SE)
If you have an older version of any of these programs and need an update, please contact Support. If you have a product not on the list, please contact us to let us know and confirm support – if your product runs on Windows 8.1 you should expect it to work on Windows 10.
On more recent versions of Mac OS X there is a setting which prevents ScreenRuler from spanning over multiple monitors. To fix this, you will need to switch a setting off in System Preferences: (Read more…)
Customers owning a site licence or multi-user licence version of a Claro product are able to distribute that product over multiple computers. This could be done by visiting each computer with the installers on a USB pen drive, and manually installing the product, but this would be very time-consuming. If the computers are connected on a network however it is possible to use Microsoft networking tools to distribute the software from a central location. (Read more…)
ClaroRead Cloud OCR lets you OCR or scan documents, images and files, and convert them into readable Word documents and PDF files that will work with ClaroRead, ClaroPDF and other applications for reading and editing. (Read more…)
Traditionally you purchased Microsoft Office on DVD for a one-off charge and installed it onto your computer (or it was pre-installed for you). Nowadays you can get Microsoft Office online as a subscription service, and Microsoft has branded this Office 365. You pay per month and can download and install Microsoft Word 2016, Excel 2016, PowerPoint 2016 and so on. When installed, these are just like previous versions of Office: they work offline, and ClaroRead works perfectly with them. You’ve simply obtained them differently. (Read more…)
Our iOS apps (ClaroSpeak, ClaroCom and ClaroPDF) allow you to use any iOS system voices (from iOS 7 onwards). There are a number of voices to choose from:
By default, a lower-quality version of the voice is installed on your device. It is possible to download the enhanced versions of these voices and you can then use them in your Claro app. To do this: (Read more…)
When you try to install ClaroRead for Mac (or any other Claro Mac apps) on your Mac, you may see the error message “ClaroRead for Mac” can’t be opened because the identity of the developer cannot be confirmed when you try to run it. (Read more…)
“I try to start ClaroRead or WordRead but it only gets to about 75% of the progress bar and the form never actually appears.”
“ClaroRead just won’t start: it flashes then disappears.”
“Nothing happens when I double-click the ClaroRead icon.”
“ClaroRead or WordRead crashes with a message about LHCOM02w.dll.”
“Save to audio crashes.”
Run ClaroRead, will not start up.
ClaroRead uses speech: broken speech systems will stop ClaroRead working. Try the tests on Fixing Problems with Speech and fix any problems you find first.
If you are on Windows Server, and/or receive a Windows error message about an application error (rather than the program hanging), or you receive a Windows error message about “Data Execution Prevention”, see Cure 2
Download and run SAPI4Test.exe, get error message “Component ‘Xvoice.dll’ or one of its dependencies not correctly registered: a file is missing or invalid.” or one or more voices do not work. See Cure 1
If ClaroRead displays a message “Invalid Hard Disk!” while loading and will not go any further then you may have the Windows Script Host disabled or broken, see Cure 3.
If ClaroRead gets about one-third of the way loaded and then hangs, and also you cannot play any audio on your computer, then see Cure 4.
Open Control Panel > “Sounds, Speech and Audio Devices”> “Speech”. The panel does not appear. Try Cure Number 2 first.
If it does appear, switch to one of the Microsoft voices (for example, Sam, Anna, or Hazel). Click the Preview button: no sound is produced, or an error message results. Try Cure Number 3 first.
32-bit Windows machines only: If a Microsoft voice works, but some or all of the Claro voices (e.g. ScanSoft Daniel_Full_22kHz or Vocalizer Daniel) do not speak, then go to Cure Number 4.
64-bit Windows machines: our Claro voices will not show up in the Speech dialog in Control Panel. However you can launch the 32-bit Control Panel window by downloading and running our Speech Control Panel program. Go straight to Cure Number 4.
If you have one of our iOS apps which crashes and we cannot replicate it, we will ask you to send us your crash log to see if this provides us with more information. There are a couple of ways of locating a crash log: (Read more…)
When saving a PDF file with Adobe Acrobat it is possible to specify a variety of security settings. These can interfere with the ability of ClaroRead to read from the PDF. It can also prevent ClaroRead (and Scan2Text) from scanning from the PDF. Below are details of how security settings affect ClaroRead and how to save a document in Adobe Acrobat so that it can be read and scanned by ClaroRead.
Sound problems on Windows machines can be especially difficult to fix if they relate to recording. Many Claro applications support recording, but only if recording works on that machine. The article helps you fix Windows recording problems.
Test applications. You can test recording with the Microsoft Sound Recorder application. Other useful applications to try include Skype (which lets you see and test different Recording Devices) and Audacity.
Windows Settings. Find the Recording settings in Control Panel, Hardware and Sound, and the Sound windows. You want the Recording tab. There you will see your Recording Devices. For example, your laptop might have a built-in microphone (Recording Device “Integrated Microphone Array” in the list below) and a 3.5mm mic jack for an external headset (Recording Device “Microphone”). If you plug in a USB mic or connect to a Bluetooth, these will appear as Recording Devices.
The Recording tab in the Sound control panel in Microsoft Windows
Symptoms of recording problems
You cannot record at all.
The “Record” button in audio applications is greyed out.
Trying to record produces an error message or crash.
Audio applications do not recognise and offer the Recording Device you want to use on your system (Skype is a good test)
Audio applications will record, but the resulting audio is completely silent.
Audio applications will record, but the resulting audio consists of static.
You can record with one Recording Device but not another (e.g. the mic jack works okay, but the mic above your laptop screen does not.)
You have several Recording Devices all called “Microphone”.
A Recording Device can appear in Sound correctly, be enabled, and its volume indicator shows that it is responding to sound. It may still not record in an audio application if the device drivers are wrong or the manufacturer audio application has muted the Recording Device.
Things to check and fix
Correct installation of audio device drivers from the manufacturer. You may need to update or install manufacturer drivers if you have any of the following symptoms:
Multiple Recording Devices with the generic name “Microphone”.
Recording Devices are using generic Microsoft drivers.
Sound not displaying some devices you know you have plugged in.
Recording Devices enabled in Sound, and the microphone level showing activity, but audio applications not recording with that Recording Device.
Windows settings in Sound. Check that:
The Recording Device you want to use is enabled in Sound.
The Recording Device you want to use is the Default Device or Default Communication Device.
The Recording Device you want to use is not muted.
The “Stereo Mix” Recording Device is not disabled, if present (advice from Microsoft Support)
Volume turned on in manufacturer-provided audio software.
If the volume is muted in the manufacturer-provided audio software, Windows may still show it as active, but it won?t work in your audio application.
Check in the System Tray (Notification Area) for manufacturer-provided audio applications.
Check for Realtek, Intel, Aureal, Creative or Roland applications on your system and see if they control your audio settings.