Windows 10 Support Statements

Windows 10 Support Statement

ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Windows 10 – Windows 10 Pro, Windows 10 Education, and Windows 10 Enterprise. ClaroRead and ScreenRuler are supported on the in-market supported servicing branches of Windows 10 including – Current Branch, Current Branch for Business and the following Long-Term Servicing branch – Windows 10 Enterprise LTSB.

Windows 10 Browser Support Statement

ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Internet Explorer – Internet Explorer 11, and Microsoft Edge and is supported on all currently supported servicing branches of Windows 10.

Technical Support

Customers can expect to work with our excellent team of Support Engineers who will ensure that ClaroRead and ScreenRuler are installed and packaged to suit the needs of your business. Customers can find out more information about our technical support services by going to https://www.clarosoftware.com/help.

ScreenRuler Issues

ScreenRuler V2 doesn’t work very well on Windows 7 64-bit systems, for example some users experience the ruler as a black bar across the screen. In order to fix this, please upgrade to V3 by downloading and running ClaroUp – our updater program.

If you find ScreenRuler V3 runs quite sluggish, it may be because a mirror display driver is stopping it from working properly. Another symptom is that you won’t be able to use the Aero theme in Windows. Mirror display drivers are used in software such as Jaws, while we don’t anticipate many end users to have both Jaws and ScreenRuler on the same computer, this may occur on assessor or accessment centre computers. To get ScreenRuler to work properly, you will need to disable the mirror display driver. (Read more…)