Windows 10 Support Statements

Windows 10 Support Statement

ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Windows 10 – Windows 10 Pro, Windows 10 Education, and Windows 10 Enterprise. ClaroRead and ScreenRuler are supported on the in-market supported servicing branches of Windows 10 including – Current Branch, Current Branch for Business and the following Long-Term Servicing branch – Windows 10 Enterprise LTSB.

Windows 10 Browser Support Statement

ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Internet Explorer – Internet Explorer 11, and Microsoft Edge and is supported on all currently supported servicing branches of Windows 10.

Technical Support

Customers can expect to work with our excellent team of Support Engineers who will ensure that ClaroRead and ScreenRuler are installed and packaged to suit the needs of your business. Customers can find out more information about our technical support services by going to https://www.clarosoftware.com/help.

Claro BookReader V1.5 Release Notes

What’s new in  V1.5

  • Compatible with the new Dedicon protection mechanism, going live April 2017.

Bug fixes

  • Added some missing text localisations.
  • Fixed an issue with the highlight colour selection box showing blank entries.

Technical Information

  • The old ESDNow protection mechanism will soon be switched off (April 2017) as Dedicon are moving over to their own protection mechanism.

System Requirements

  • Windows XP SP3, Windows Vista SP1, Windows 7, Windows 8, Windows 8.1, Windows 10.
  • .NET Framework 4.0 Client Profile.
  • Microsoft Visual C++ 2010 runtime.
  • 1GB RAM
  • 50MB hard drive space.
  • An internet connection is required to activate new books and all books, once every 30 days.

Lightning Express

Lightning Express was a screen magnifier supplied by Claro Software and Sensory Software. It is no longer available from us but we do receive enquiries about it.

To help anyone who wants it, here is a link to the executable. It must be downloaded and run every day that you want to use it. We do not support it, we do not warrant that it works, and we will not undertake any more work on it. We recommend users try out either the new improved Windows Magnifier free in Windows 10 or another commercial solution. You may also find this guide to using your computer with some sight useful.

Disabling ClaroUp

ClaroUp is our automatic software update program. It only runs when you run a Claro program: it doesn’t run in the background, or when Windows starts up. So it’s quite unobtrusive.

It also doesn’t show itself if the current user is not an Admin on the machine, so it should not bother users on networks or locked-down machines.

However, you may want to disable it entirely. You can do this by writing a per-machine registry key: (Read more…)

Disabling Spellcheck in ClaroRead for exams

You may need to disable the spellcheck features in ClaroRead, for example if you are using it for exams. You can disable it in Settings, or install ClaroRead SE instead (it has no spellcheck: contact Support to get a copy if you have ClaroRead Standard or Plus). But you might want to disable it and prevent the user from being able to turn it back on.

You have two options: first, you can run a simple program that locks spellcheck off and password-protects it. You don’t need to be an admin, but this only turns it off for the current user. Second, you can set a per-machine registry key that disables spellcheck for any ClaroRead running on that machine. This is suitable for network administrators who want to disable ClaroRead using something like Group Policy.

The two options are detailed below. See also Exams for more about using Claro products in digital exams.
(Read more…)

Acrobat Reader DC

ClaroRead 7 and later work great with Adobe Acrobat Reader DC. Acrobat Reader DC is the new name for Adobe Reader (so the last version of Adobe Reader was Adobe Reader XI or 11).

ClaroRead 6 and earlier do not have speech with highlighting. You can update ClaroRead to version 7 through ClaroRead Cloud or by using this simple patch. Just download, then run it – you will need to be an administrator – and it will simply update ClaroRead for Acrobat Reader DC support.

Claro Software & Windows 10 Compatibility

We have tested all of our products with Windows 10, and all of our products work fine. This includes:

  • ClaroRead (Pro, Plus, Standard, SE)
  • ScreenRuler
  • ClaroView
  • ClaroCapture
  • ClaroIdeas
  • WordRead
  • Scan2Text
  • Oska WordBanks
  • ScreenMarker

If you have an older version of any of these programs and need an update, please contact Support. If you have a product not on the list, please contact us to let us know and confirm support – if your product runs on Windows 8.1 you should expect it to work on Windows 10.

Installing Claro software on your network

Customers owning a site licence or multi-user licence version of a Claro product are able to distribute that product over multiple computers. This could be done by visiting each computer with the installers on a USB pen drive, and manually installing the product, but this would be very time-consuming. If the computers are connected on a network however it is possible to use Microsoft networking tools to distribute the software from a central location.
(Read more…)