The Claro PDF Format

PDF is a surprisingly complicated format: a PDF file can contain almost anything. Some PDFs work well with assistive technology like ClaroRead, some don’t: how can you be sure you have made or been given a PDF that will read properly? Will an exam paper in PDF format work in your exam? (Read more…)

ClaroPDF V2.0.31 Release Notes

December 2017
In the 2.0.31 update of our ClaroPDF apps, we upgraded the OCR engine we use on our servers, so that when you use the Convert to Text PDF feature, your returned PDFs will be quicker to download and view as well as being faster when being annotated. This should make the whole conversion process a lot smoother.

ClaroIdeas Web Release Notes

This is preliminary documentation for an unreleased product

Last updated November 2017

Version 1, November 2017

  • Save and load from computer and Google Drive.
  • Save and load .cid files (compatible with ClaroIdeas desktop)
  • Rich text support on ideas notes
  • Add hyperlinks as clickable floating nodes
  • Map view in the bottom right corner of the screen
  • Change colour and shape of nodes and links on the respective ribbon tabs
  • Add images or links to nodes in the Node tab in the ribbon
  • Set the layout on the Diagram tab in the ribbon
  • View tab in the ribbon allowing you to choose the zoom factor

Provisioning Chrome Site Licences

If you have purchased a ClaroRead Chrome site licence (or you have ClaroRead Chrome as part of your Annual site licence) then you will want to push it out to your organisation’s Chromebooks. You can do this individually following the instructions on Installing Claro Chrome Apps and Extensions but this is only really useful for individual machines.

Instead you can push ClaroRead Chrome out for installation across your whole Google Domain. This is a two-step process.

First, install ClaroRead Chrome from the Chrome Web Store to your target Chromebooks using the Google Admin Console. The basic ClaroRead Chrome is free so you can find it and install it easily. See Installing Claro Chrome Apps and Extensions for more details on this step.

Second, log in to your ClaroRead Cloud account and tell us your Google Domain. You must have already entered your Claro Software licence key for you site licence. You will see a new option, ClaroRead Chrome Admin. Click to open the admin functions.

You are prompted for your Google Domain. This is the email address domain your users use to log in to their Chromebooks. So if your users log in as then is your Google Domain. Or, if you are logged in, you can open the ClaroRead Chrome settings and we display it at the bottom-right of the settings window. Enter it into the Google Domain box shown here and click Create:

That’s it! All the users in your Google Domain now get the features of ClaroRead Chrome Premium – scan from screen and reading in Word Online. You will also see some administration tools appear which you can use to customise your ClaroRead Chrome installations – see ClaroRead Chrome Extension Site Policies. Here is a completed Google Domain:

Resetting AutoCorrect in Microsoft Word

You may have added your spelling corrections to Microsoft Word’s AutoCorrect feature and want to remove them. Here is how to restore the default AutoCorrect entries.

  1. Close Word, Outlook and other Office programs and open Windows Explorer.
  2. Navigate to C:\Users\[username]\AppData\Roaming\Microsoft\Office For example, C:\Users\Alasdair\AppData\Roaming\Microsoft\Office.
  3. Delete the .ocl files.
  4. Restart Word.

Converting an MSI-plus-CAB into a single MSI file

Here’s the problem, we ship our Windows Installers as MSIs (installers) plus CAB (data) files – the MSI is the installer and the CAB files contain the actual files to be installed. We do this to save space on the target machine, since Windows will keep a hidden copy of the MSI file when you install, and because Windows Installer does not support Unicode for our international installers.

If you need to have a single MSI file, for example for MDM or InTune, then you can combine the MSI and CAB files we provide. This can be done using the MSI Creator included in the Claro Support Toolkit. This is how:

  1. Download the Claro Support Toolkit from here.
  2. Using either your own file archiver utility (such as winzip) or the built-in utility in Windows, extract the Support Toolkit and you will find the MSI Creator in its own folder.
  3. Run (double-click) the “Single MSI Creator.exe” file.

Using MSI Creator, you can select a folder that contains a combination of MSI and CAB files, select a product and language that you wish to combine, provide the location of the combined file and simply click Create! MSI Creator combines the files for you while you continue to work and alerts you when it completes.

Here is how to use MSI Creator:

  1. With MSI Creator opened, you are presented with the welcome screen. Click Open Folder.
  2. Select a folder that contains the Claro Software products that you wish to combine and press OK.

Note: MSI Creator will look in the selected folder for products to combine. MSI Creator will only look for MSIs that belong to Claro Software, which follow a strict naming convention. Please ensure that any products you wish to combine have the filenames they had when you acquired them. If they are named differently, MSI Creator will ignore them as these could be installers for non-Claro Software products.

  1. If MSI Creator is able to find any products, these will be listed in the main window. Both AUTH and NET versions of products will be displayed.
  2. Select the product you wish to combine and press “Select Product”.

Note: If at any time you believe you have made a mistake or wish to change a selection, simply press the back button and you can change your selection.

  1. All languages available for that product will now be displayed. Select the language of the product you wish to combine and press “Select Language”. This selects a specific MSI from the folder based on the chosen product and language.
  2. You will now be presented with the final page of MSI Creator. Click “Create MSI”. You can now choose the location to save the combined MSI file. By default this is the same location as the original MSI, without the “-X” at the end of the filename.
  3. Select the filename and location and click “Save”.

Note: The CAB file that an MSI is linked to is stored internally within the MSI. Ensure this has the same name as it did when you acquired it. If it has been renamed or is not in the same folder, MSI Creator will not be able to find it and will alert you to this situation.

  1. The main window will now say “Processing, Please Wait…” while MSI Creator combines the MSI file with its respective CAB file in the background. For smaller MSI/CAB files, this will be a quick operation. For larger combinations, such as ClaroRead, this will take some time to perform.
  2. Upon completion, an alert will appear, informing you that the combining has completed and the location of the saved combined MSI. Press OK and MSI Creator closes. To combine more MSI/CABs, run MSI Creator again and follow this same procedure.

You should now find that the combined MSI is larger in size than its original counterpart. You can now deploy this MSI as required and delete the original MSI and CAB files. The newly created MSI file will keep the digital signature of the original MSI file and installation of this MSI will perform exactly the same as the original MSI, any differences happen internally within Windows Installer.

How to do it manually

If you wish to do this manually without the use of MSI Creator, it is possible, this is how:

  1. Download the MSI file and the CAB to the same folder.
  2. Create a folder called “a”.
  3. Do an administrative install. Go to the command line and enter (on one line):
    msiexec /a "PATH_OF_MSI" TARGETDIR="PATH_OF_FOLDER_A" /passiveFor example:
    msiexec /a "C:\Users\Alasdair\Desktop\ClaroReadPlus-en_gb-7.3.3-net-X.msi" TARGETDIR="C:\Users\Alasdair\Desktop\a" /passive
    You will find an (altered) copy of the MSI in the “a” folder along with new folders containing all the files in the installation.

Note: TARGETDIR is case-sensitive and we find it much easier to use complete paths for simplicity.

  1. You need a file from Microsoft called wimakcab.vbs. You can find it in the Windows SDK, but to save you time: Download wimakcab.vbs.
  2. On your commandline enter (one one line):
    For example:
    cscript "C:\Users\Alasdair\Desktop\wimakcab.vbs" "C:\Users\Alasdair\Desktop\a\ClaroReadPlus-en_gb-7.3.3-net-X.msi" /C /U /E

You should now find that your MSI in the “a” folder has increased in size as all the files have been embedded in it. You can now deploy this MSI file as required, and delete the downloaded MSI, CAB, and folders you have created.

Note that the MSI file will no longer be digitally-signed (as it has been altered since we signed it) but this should not affect your deployment.

Claro MagX Release Notes

Version 1, June 2013

  • Zoom up to 16x.
  • Tap the viewfinder to freeze the image.
  • Change mode (normal, invert, two-colour, greyscale)
  • Change colour in two-colour and greyscale mode.
  • Activate iPhone or iPod Touch flash as a light (not iPad)
  • Take a photo with the current view settings.
  • Project display to external monitor.

Version 1.1, July 2013

  • Tap viewfinder to freeze image.

Version 1.5, November 2016

  • Added pinch to zoom in and out.


Windows 10 Support Statements

Windows 10 Support Statement

ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Windows 10 – Windows 10 Home, Windows 10 Pro, Windows 10 Education, and Windows 10 Enterprise. ClaroRead and ScreenRuler are supported on the in-market supported servicing branches of Windows 10 including – Current Branch, Current Branch for Business and the following Long-Term Servicing branch – Windows 10 Enterprise LTSB.

Windows 10 Browser Support Statement

ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Internet Explorer – Internet Explorer 11, and Microsoft Edge and is supported on all currently supported servicing branches of Windows 10.

Technical Support

Customers can expect to work with our excellent team of Support Engineers who will ensure that ClaroRead and ScreenRuler are installed and packaged to suit the needs of your business. Customers can find out more information about our technical support services by going to

Licence Keys

Licence Keys

Our software uses Licence Keys to let you activate and use it on your machines while making it easy to distribute widely.

You can look up your licence key and download the correct software by using our Licence Key Lookup:

If you have activated your software and need to find out what the key is, check our Finding Your Licence Key article.

Of course, you can always enter your Licence Key into your ClaroRead Cloud account to get access to all the downloads and services it provides. More about Licence Keys in ClaroRead Cloud.

Lightning Express

Lightning Express was a screen magnifier supplied by Claro Software and Sensory Software. It is no longer available from us but we do receive enquiries about it.

To help anyone who wants screen magnification, here is a link to our prototype Lightning 3, developed in 2017. We have not released this officially so use at your own risk, but do let us know how you get on. You may also find this guide to using your computer with some sight useful.

  • Lightning 3 Installer MSI file. For Windows 7 and later.

Disabling ClaroUp

ClaroUp is our automatic software update program. It only runs when you run a Claro program: it doesn’t run in the background, or when Windows starts up. So it’s quite unobtrusive.

It also doesn’t show itself if the current user is not an Admin on the machine, so it should not bother users on networks or locked-down machines.

However, you may want to disable it entirely. You can do this by writing a per-machine registry key: (Read more…)