Returns Policy
Returns Policy If you purchased the product directly from Claro Software Ltd. please refer to the information below. If you purchased from a Claro Software reseller, please approach that reseller in the first instance to discuss returns issues. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item, and we will issue a full refund for the price you paid for the item promptly, not later than 30 days after receipt. We offer this returns policy under The Consumer Protection (Distance Selling) Regulations 2000. If you purchased by download you should contact us by email or phone to request a refund. If a refund is given you should remove the software from your computer(s) and destroy any back-up CDs. This returns policy does not apply to sales of single boxed software products or multi user licenses to businesses or organisations, which are covered in our Terms and Conditions. Please follow the steps below to enable us to process your refund efficiently: - Write to us giving the reason for the return. Please include your order number
- if you do not have the original delivery note, please send us a note detailing the reason for return. This note should include your order number
- in the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip
- wrap the item securely in its original packaging, or equivalent packaging
- then send the package to:
Claro Software Ltd
Lancashire House
24 Winckley Square
Preston
Lancashire
PR1 3JJ
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