Terms & Conditions

The terms and conditions listed below are for business customers. We do not have consumer terms and conditions, as these are determined by specific consumer legislation.

Downloadable Terms and Conditions for signature prior to opening an account

Terms of Business

1. EU residents pay the VAT inclusive price (VAT at appropriate rate, currently charged at 17.5%). For EU Businesses providing VAT number, we will invoice the VAT exclusive amount. Non-EU/exempt pay the VAT exclusive price.
2. Payment accepted by credit/debit card (as listed on the payment section on www.clarosoftware.com), bank transfer/draft, or cheque. Credit terms to approved accounts only (normally public sector and quoted PLCs).
3. We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering.
4. Goods not sold on a trial basis unless agreed in writing before shipment or download.
5. Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.
6. All goods remain Claro Software Ltd. property until paid for in full.
7. For multi-user and site software licenses, no transfer of the license is deemed to have occurred until payment in full is made according to agreed payment terms.
8. Claro Software Ltd has the right to audit the use of software on behalf of software vendors, in relation to licenses supplied by Sonant Services Ltd and Claro Software Ltd. Written notice requesting an acceptable date for an audit will be provided in advance.
9. Prices and specifications subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. Prices may change because of currency fluctuations.
10. Claims for damage and mis-shipping must be made within seven days of receipt.
11. After this date, and in all circumstances after 14 days, repair and not replacement will be offered, unless agreed in writing.
12. A restocking fee of up to 25% maybe charged on returns, which prove to be non-defective.
13. All returns must be in stock condition and be authorised by Claro Software Ltd.
14. No opened software will be accepted for credit. Faulty discs swapped by manufacturer.
15. You are responsible for ensuring safe delivery of the returned item.
16. We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.
17. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.