64-bit Windows Issues – Claro Software Support

ClaroRead on 64-bit Windows

The following will not work on ClaroRead 5.0 – 5.6 on 64-bit Windows machines:

  • Speak-with-control-and-hover in 64-bit applications. So if you are running 32-bit Internet Explorer and 32-bit Office then this works just fine. If you are running the 64-bit versions then you will hear nothing. (Fixed in 5.7)
  • Speaking calculator. You can start the 32-bit Calculator in C:WindowsSysWOW64calc.exe if you need it. (Fixed in 5.5)
  • Click-and-play does not work on 64-bit Internet Explorer. You must select with the mouse instead (Fixed in 5.5)

Update ClaroRead to the latest version 5.7 to fix all 64-bit problems (July 2011)

Voices on 64 bit Windows

All our voices are 32 bit packages and will work with the Claro software with which they are sold on both 32 and 64 bit systems however on a 64 bit system the voice may not work in third party programs and will not be shown in the Windows Speech Control Panel or in the Narrator voice selection panel.

In order to display the 32 bit Windows Speech Control Panel on a 64 bit version of Windows…

Windows Vista & 7

  1. Click Start
  2. Enter C:WindowsSysWOW64SpeechSpeechUXsapi.cpl into the search box and press Enter (assuming Windows is installed on your C drive)

Windows XP

  1. Click Start
  2. Click Run
  3. Enter C:WindowsSysWOW64SpeechSpeechUXsapi.cpl and click OK (assuming Windows is installed on your C drive)

Lightning PLUS and Lightning with Speech and Windows 7 64-bit

Lightning magnification is not supported in 64-bit versions of Windows (XP, Vista or 7). This means that no version of Lightning is supported on Windows 64-bit. This includes all the following Lightning products:

  • Lightning
  • Lightning Express
  • Lightning with Speech
  • Storm
  • Lightning Plus
  • MaGlass