Claro Software & Windows 8 Compatibility

Quick Summary: Claro Software programs work fine on Windows 8 / 8.1 machines.

We have tested all of our products with Windows 8 / 8.1, and all of our products below work fine with Windows 8 / 8.1 when using it on the traditional desktop where non-Modern UI apps like Office, Internet Explorer and Adobe Reader run:

  • ClaroRead (Pro*, Plus*, Standard*, SE) V6
  • ScreenRuler V3
  • ClaroView
  • ClaroCapture V2 **
  • ClaroIdeas V2
  • WordRead V6
  • Scan2Text V2
  • SymPrint
  • Oska WordBanks
  • Tactix Touchpad
  • Oska V2
  • Claro FaceMouse

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OpenOffice and LibreOffice

OpenOffice and LibreOffice are free open-source Office/Productivity suites – competitors to Microsoft Office. ClaroRead for Windows PC works with both of them for highlighting and reading back in their word processors. However, if you have both installed on your system, then one them may fail to work. This is because Read more…

ClaroRead in Arabic (and Hebrew)

Claro Software has Arabic and Hebrew versions of ClaroRead and other software. However, support for right-to-left languages has many limitations, in Windows and other software, especially older versions. Arabic and Hebrew users will know many of these: these are generally not problems with ClaroRead, but problems with other programs and with Windows.
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ClaroRead and AppV

AppV is a way to deploy applications so that they are isolated from the rest of the system. This helps system administrators to manage their networks: they do not have to worry about operating system version, or Internet Explorer version, or many rights issues. It is also useful for older Read more…

Fixing webcams (and scanners) for FaceMouse (and Scan2Text)

If you’re having problems getting your webcam to work with FaceMouse or your scanner to work with ClaroRead Plus, Pro, or Scan2Text, it might be worth making sure it is all working properly. This is a guide to getting your webcam or scanner to have the best chance of working with your Claro program. (Both scanners and webcams are imaging programs, hence the common article.)

You should restart your machine after each step.
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Using Microsoft XML tags with SAPI5 TTS voices

When you press the Play button ClaroRead or WordRead uses the same speech settings (voice, volume, speed) for all of the text it reads out. Everything will sound the same. You might, however, want to put in pauses, or make some text louder, or lower-pitched, or use a different voice halfway through. ClaroRead lets you use Microsoft’s XML Tags to do this. You can alter which voice is used, put in pauses, change pitch and speed and many other things as ClaroRead speaks. This works for both text read out and text saved to audio files.

Since writing this, Microsoft SAPI 5.2 and later versions have introduced support for the W3C standard Speech Synthesis Markup Language SSML so you may want to use that instead of the Microsoft-specific XML detailed here. The mechanisms to employ SSML (start with a < left-angled bracket) are the same, however.
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Online Activation Error Messages (and what they mean)

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Error Message Cause/Solution
Your system clock appears to have been
changed, possibly in an attempt to defeat the
security system on this program. Please correct
your system clock before trying to run this
program again. If your clock is already correct,
rebooting the system may fix this problem,
otherwise contact the author of this program for
instructions (report code CCB-A).
-or-
Your system clock appears to have been set
back, possibly in an attempt to defeat the
security system on this program. Please correct
your system clock before trying to run this
program again. If your clock is correct, please
contact the author of this program for
instructions on correcting this error (report code
%1).
This is an uncommon error caused by the
computer?s system clock changing too much. To
fix this, contact Claro for a ?FixClock? key and
further instructions.

64-bit Windows Issues

ClaroRead on 64-bit Windows

The following will not work on ClaroRead 5.0 – 5.6 on 64-bit Windows machines:

  • Speak-with-control-and-hover in 64-bit applications. So if you are running 32-bit Internet Explorer and 32-bit Office then this works just fine. If you are running the 64-bit versions then you will hear nothing. (Fixed in 5.7)
  • Speaking calculator. You can start the 32-bit Calculator in C:WindowsSysWOW64calc.exe if you need it. (Fixed in 5.5)
  • Click-and-play does not work on 64-bit Internet Explorer. You must select with the mouse instead (Fixed in 5.5)

Update ClaroRead to the latest version 5.7 to fix all 64-bit problems (July 2011)

Voices on 64 bit Windows

All our voices are 32 bit packages and will work with the Claro software with which they are sold on both 32 and 64 bit systems however on a 64 bit system the voice may not work in third party programs and will not be shown in the Windows Speech Control Panel or in the Narrator voice selection panel.

In order to display the 32 bit Windows Speech Control Panel on a 64 bit version of Windows…

Windows Vista & 7

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ScreenRuler Issues

ScreenRuler V2 doesn’t work very well on Windows 7 64-bit systems, for example some users experience the ruler as a black bar across the screen. In order to fix this, please upgrade to V3 by downloading and running ClaroUp – our updater program.

If you find ScreenRuler V3 runs quite sluggish, it may be because a mirror display driver is stopping it from working properly. Another symptom is that you won’t be able to use the Aero theme in Windows. Mirror display drivers are used in software such as Jaws, while we don’t anticipate many end users to have both Jaws and ScreenRuler on the same computer, this may occur on assessor or accessment centre computers. To get ScreenRuler to work properly, you will need to disable the mirror display driver. (more…)

MathML

MathML is a way to put complex mathematics and equations in web pages and other documents. We recommend getting the free MathPlayer plugin, which means that ClaroRead will then speak the maths when you point the mouse at it. You can also right-click on MathML equations and see many more Read more…

Using the pronunciation editor to speak non-Western characters

You can make ClaroRead speak non-Western characters using a Western voice, for example reading Greek characters in chemistry using RealSpeak Daniel. You need to be an administrator, you may need your Windows installation CD, and only one non-Western language can be supported in addition to English – English and Cyrillic, or English and Greek are fine, but not Greek and Cyrillic.

  1. Open Control Panel > Regional and Language Options.
  2. Select the Advanced tab.
  3. In the “Language for non-Unicode programs” section select the language for the characters you want to read, for example Russian.
  4. Restart your machine.
  5. Open ClaroRead and Word.
  6. Select and copy one character to be spoken, e.g. “?”.
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