Windows 10 Support Statement ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Windows 10 – Windows 10 Home, Windows 10 Pro, Windows 10 Education, and Windows 10 Enterprise. ClaroRead and ScreenRuler are supported on the in-market supported servicing branches of Windows 10 including – Read more…
You may need to disable the spellcheck features in ClaroRead, for example if you are using it for exams. You can disable it in Settings, or install ClaroRead SE instead (it has no spellcheck: contact Support to get a copy if you have ClaroRead Standard or Plus). But you might want to disable it and prevent the user from being able to turn it back on.
You have two options: first, you can run a simple program that locks spellcheck off and password-protects it. You don’t need to be an admin, but this only turns it off for the current user. Second, you can set a per-machine registry key that disables spellcheck for any ClaroRead running on that machine. This is suitable for network administrators who want to disable ClaroRead using something like Group Policy.
Summary: tells you where ClaroRead saves files on the network/user profile and warns you not to roam the %localappdata% folder.
ClaroRead 7 and later work great with Adobe Acrobat Reader DC. Acrobat Reader DC is the new name for Adobe Reader (so the last version of Adobe Reader was Adobe Reader XI or 11). ClaroRead 6 and earlier do not have speech with highlighting. You can update ClaroRead to version Read more…
We have tested all of our products with Windows 10, and all of our products work fine. This includes: ClaroRead (Pro, Plus, Standard, SE) ScreenRuler ClaroView ClaroCapture ClaroIdeas WordRead Scan2Text Oska WordBanks ScreenMarker If you have an older version of any of these programs and need an update, please contact Read more…
Customers owning a site licence or multi-user licence version of a Claro product are able to distribute that product over multiple computers. This could be done by visiting each computer with the installers on a USB pen drive, and manually installing the product, but this would be very time-consuming. If the computers are connected on a network however it is possible to use Microsoft networking tools to distribute the software from a central location.
Traditionally you purchased Microsoft Office on DVD for a one-off charge and installed it onto your computer (or it was pre-installed for you). Nowadays you can get Microsoft Office online as a subscription service, and Microsoft has branded this Office 365. You pay per month and can download and install Microsoft Word 2016, Excel 2016, PowerPoint 2016 and so on. When installed, these are just like previous versions of Office: they work offline, and ClaroRead works perfectly with them. You’ve simply obtained them differently.
- “I try to start ClaroRead or WordRead but it only gets to about 75% of the progress bar and the form never actually appears.”
- “ClaroRead just won’t start: it flashes then disappears.”
- “Nothing happens when I double-click the ClaroRead icon.”
- “ClaroRead or WordRead crashes with a message about LHCOM02w.dll.”
- “Save to audio crashes.”
- Run ClaroRead, will not start up.
- ClaroRead uses speech: broken speech systems will stop ClaroRead working. Try the tests on Fixing Problems with Speech and fix any problems you find first.
- If you are on Windows Server, and/or receive a Windows error message about an application error (rather than the program hanging), or you receive a Windows error message about “Data Execution Prevention”, or you see the exception code 0xC000041D in Windows Application Event log, see Cure 2
- Download and run SAPI4Test.exe, get error message “Component ‘Xvoice.dll’ or one of its dependencies not correctly registered: a file is missing or invalid.” or one or more voices do not work. See Cure 1
- If ClaroRead displays a message “Invalid Hard Disk!” while loading and will not go any further then you may have the Windows Script Host disabled or broken, see Cure 3.
- If ClaroRead gets about one-third of the way loaded and then hangs, and also you cannot play any audio on your computer, then see Cure 4.
- “It’s not reading anything any more!”
- “I press Play and everything flashes really quickly in Word but no speech”
- “I’ve installed a new piece of software and now ClaroRead/WordRead will not work”
- Make sure you can hear non-speech sound – try Windows Media Player, or go to YouTube, and play a CD or any sound. If you can’t, then you have to fix your sound first.
- Download and run SAPI5Test.exe – none of the voices work.
- Open Control Panel > “Sounds, Speech and Audio Devices”> “Speech”. The panel does not appear. Try Cure Number 2 first.
- If it does appear, switch to one of the Microsoft voices (for example, Sam, Anna, or Hazel). Click the Preview button: no sound is produced, or an error message results. Try Cure Number 3 first.
- 32-bit Windows machines only: If a Microsoft voice works, but some or all of the Claro voices (e.g. ScanSoft Daniel_Full_22kHz or Vocalizer Daniel) do not speak, then go to Cure Number 4.
- 64-bit Windows machines: our Claro voices will not show up in the Speech dialog in Control Panel. However you can launch the 32-bit Control Panel window by downloading and running our Speech Control Panel program. Go straight to Cure Number 4.
In Windows XP, Vista, and 7, you can change the background colour of windows to make them easier to read. In Windows 8 the setting to do this is still there, but it’s buried away. You have to change your Theme to one of the High Contrast themes in the Read more…
Mathematical Markup Language (MathML) can be used to display mathematical formula in webpages. To make such a formula accessible to ClaroRead for reading back, a plugin for Internet Explorer is required. The plugin is called Design Science MathPlayer and is available as a free download from here. Once MathPlayer has Read more…
Quick Summary: Claro Software programs work fine on Windows 8 / 8.1 machines.
We have tested all of our products with Windows 8 / 8.1, and all of our products below work fine with Windows 8 / 8.1 when using it on the traditional desktop where non-Modern UI apps like Office, Internet Explorer and Adobe Reader run:
- ClaroRead (Pro*, Plus*, Standard*, SE) V6
- ScreenRuler V3
- ClaroCapture V2 **
- ClaroIdeas V2
- WordRead V6
- Scan2Text V2
- Oska WordBanks
- Tactix Touchpad
- Oska V2
- Claro FaceMouse
OpenOffice and LibreOffice are free open-source Office/Productivity suites – competitors to Microsoft Office. ClaroRead for Windows PC works with both of them for highlighting and reading back in their word processors. However, if you have both installed on your system, then one them may fail to work. This is because Read more…
ClaroRead lets you click in a PDF file in Adobe Reader, click Play on the ClaroRead toolbar, then hear the PDF file read back from that point. If you are on a touchscreen computer/monitor with Adobe XI then you may find that you cannot click on the PDF file to Read more…
Adobe Reader turns off text smoothing by default if it detects ClaroRead is running because it wrongly thinks that ClaroRead might want to magnify the text and this is easier if smoothing is off. You can prevent this happening by starting ClaroRead, then opening Adobe Reader and going to the Read more…
ClaroRead for Arabic works perfectly on machines with Arabic Windows. However, some users prefer to run English Windows, and find that some of the ClaroRead user interface does not display properly as a result. You can fix this with the free AppLocale tool from Microsoft. This tells Windows that ClaroRead Read more…
Claro Software has Arabic and Hebrew versions of ClaroRead and other software. However, support for right-to-left languages has many limitations, in Windows and other software, especially older versions. Arabic and Hebrew users will know many of these: these are generally not problems with ClaroRead, but problems with other programs and with Windows.
On Windows XP you may find that ClaroRead does not play in Adobe Reader with highlighting. Disabling Protected Mode may fix this. Opening Adobe Reader, open the Edit menu, and select the Preferences menu item. From the Categories list at the left select “Security (Enhanced)” Uncheck “Enable Protected Mode at Read more…
AppV is a way to deploy applications so that they are isolated from the rest of the system. This helps system administrators to manage their networks: they do not have to worry about operating system version, or Internet Explorer version, or many rights issues. It is also useful for older Read more…
ClaroRead is not currently compatible with the Click-to-Run version of Microsoft Office. (more…)
|Your system clock appears to have been
changed, possibly in an attempt to defeat the
security system on this program. Please correct
your system clock before trying to run this
program again. If your clock is already correct,
rebooting the system may fix this problem,
otherwise contact the author of this program for
instructions (report code CCB-A).
Your system clock appears to have been set
back, possibly in an attempt to defeat the
security system on this program. Please correct
your system clock before trying to run this
program again. If your clock is correct, please
contact the author of this program for
instructions on correcting this error (report code
|This is an uncommon error caused by the
computer?s system clock changing too much. To
fix this, contact Claro for a ?FixClock? key and
ClaroRead will speak from Office Starter Edition using mouse select. To do this, highlight the text you want to be read out, ClaroRead should then speak this text. Click and Play functionality as well as highlighting in Microsoft Office Starter Edition is currently unsupported.
ClaroRead on 64-bit Windows
The following will not work on ClaroRead 5.0 – 5.6 on 64-bit Windows machines:
- Speak-with-control-and-hover in 64-bit applications. So if you are running 32-bit Internet Explorer and 32-bit Office then this works just fine. If you are running the 64-bit versions then you will hear nothing. (Fixed in 5.7)
- Speaking calculator. You can start the 32-bit Calculator in C:WindowsSysWOW64calc.exe if you need it. (Fixed in 5.5)
- Click-and-play does not work on 64-bit Internet Explorer. You must select with the mouse instead (Fixed in 5.5)
Update ClaroRead to the latest version 5.7 to fix all 64-bit problems (July 2011)
Voices on 64 bit Windows
All our voices are 32 bit packages and will work with the Claro software with which they are sold on both 32 and 64 bit systems however on a 64 bit system the voice may not work in third party programs and will not be shown in the Windows Speech Control Panel or in the Narrator voice selection panel.
In order to display the 32 bit Windows Speech Control Panel on a 64 bit version of Windows…
Windows Vista & 7
MathML is a way to put complex mathematics and equations in web pages and other documents. We recommend getting the free MathPlayer plugin, which means that ClaroRead will then speak the maths when you point the mouse at it. You can also right-click on MathML equations and see many more Read more…
You can make ClaroRead speak non-Western characters using a Western voice, for example reading Greek characters in chemistry using RealSpeak Daniel. You need to be an administrator, you may need your Windows installation CD, and only one non-Western language can be supported in addition to English – English and Cyrillic, or English and Greek are fine, but not Greek and Cyrillic.
- Open Control Panel > Regional and Language Options.
- Select the Advanced tab.
- In the “Language for non-Unicode programs” section select the language for the characters you want to read, for example Russian.
- Restart your machine.
- Open ClaroRead and Word.
- Select and copy one character to be spoken, e.g. “?”.
ClaroRead has a number of features that can help using Dragon NaturallySpeaking dictation speech recognition software. In all versions of ClaroRead, you can turn on the Echo Dragon feature in Advanced Speech Settings. This will echo back anything that Dragon NaturallySpeaking recognises,when dictating into any application. It will work with Read more…