Getting your site licence software

If you have purchased a site licence (or site license) from us, you will want to install the software on your network and (if you have paid for home user rights) on the machines of students and staff.

Getting your software for your network

Most of our software uses licence keys. However, if you have purchased a site licence from us then you will want the un-keyed Windows Installer MSI files (or Mac DMG files) for installing on your network.

  • If we email you the links to download the software, simply follow the instructions in the email.
  • Otherwise you log in and use to obtain your software.

We will provide you with a username and password for Simply log in and you will see the software to download. You will find programs and voices there.
Claro Home Access site, logged in, showing downloads.

  • You will definitely need ClaroRead.
  • There are other Extra programs that come with ClaroRead: we recommend you install all of them (none are large).
  • You may install one or more voices. ClaroRead will work with any voices on the system, so installing our voices is optional. However, our Windows voices are much better than system voices (and speech is the most important function in ClaroRead, so we recommend you install at least one voice. Apple Mac system voices are fine, so you do not need Apple Mac voices from us.
  • The MSI installers and CAB files are wrapped up in zip files with a readme.txt file with further instructions inside. You can also find lots of information on these Help pages in the Network section.
  • Apple Mac DMG files can also be downloaded and installed. ReadIris for Apple Mac does require a licence key, which you will find on the download page.

Getting your software for your individual home users

Your home users can (1) log in and download software for their machines, just like your system admins, or (2) you can link to your download page from within your own website, which is easier for your students and staff.

  1. Individual users use to get the software. We will provide you with a (second) username and password. Give this to your end users, they can log in and download programs and voices. Alternatively:
  2. Log in to your account on Enter into the Originating Website field the URL of a web page on your site which will link to Then students do not need to log in: they just need to follow the link from your site. For example, you could put the link in the Student Services pages you make available to logged-in students.

The simple form for identifying your site. There is a single text entry box, where you put the URL, and a Submit button.

(You can’t just link from a public web page! Link from a private page on your website.)

  • Our end-user software comes as a self-extracting EXE file containing all of our programs for easy installation. (Or an Apple Mac DMG file.)
  • Users will need license keys which are also displayed on the download page with the download links.
  • Windows Users can install one or more voices. We provide smaller voices for home use but these are still very high-quality and better than Windows system voices, so we recommend installing them.


Installing Claro software on your network

Customers owning a site licence or multi-user licence version of a Claro product are able to distribute that product over multiple computers. This could be done by visiting each computer with the installation DVD and manually installing the product. If the computers are connected on a network however it is possible to use Microsoft networking tools to distribute the software from a central location.
(Read more…)

Office 365

Traditionally you purchased Microsoft Office on DVD for a one-off charge and installed it onto your computer (or it was pre-installed for you). Nowadays you can get Microsoft Office online as a subscription service, and Microsoft has branded this Office 365. You pay per month and can download and install Microsoft Word 2013, Excel 2013, PowerPoint 2013 and so on. When installed, these are just like previous versions of Office: they work offline, and ClaroRead works perfectly with them. You’ve simply obtained them differently.
(Read more…)

Installing Claro iOS Apps on multiple iPads (or iPhones, iPod Touches)

You may have a large number of iOS users and want to give them all a paid-for Claro Software App – you want the equivalent of a site licence for iOS Apps. For example, you want every student in your school to have ClaroSpeak on their iPad. Doing it manually – buying the App individually for each iPad – takes a long time and updates will require the users to know the AppStore password. (Read more…)

Microsoft Windows support

Claro Software programs cannot work well on Microsoft Windows machines which are having technical problems. You should always keep your Windows installation updated and working smoothly. Only Microsoft-supported versions of Windows are supported by Claro (e.g. not Windows 2000).

If you are having problems here are some utilities that can help you:

Program Install and Uninstall
Fixes problems with installation and uninstallation of programs.
.Net Framework Cleanup Tool
Fixes problems with the Microsoft .Net Framework.
System Update Readiness Tool
Fixes some other problems with Microsoft .Net – try this if you encounter SXS errors with .Net.

AppLocale and ClaroRead in Arabic

ClaroRead for Arabic works perfectly on machines with Arabic Windows. However, some users prefer to run English Windows, and find that some of the ClaroRead user interface does not display properly as a result.

You can fix this with the free AppLocale tool from Microsoft. This tells Windows that ClaroRead is working in Arabic, and the parts of the user interface that did not display correctly will look perfect.

Installing AppLocale

AppLocale?was designed for Windows XP so you can install it directly if you are using Windows XP:

AppLocale still works correctly in Windows Vista, 7 and 8 but?installing it requires an elevated command prompt. Follow these instructions:

  1. Download AppLocale from the Microsoft website:
  2. Open the Start menu.
  3. Go to the Command Prompt shortcut (typing “command” is the easiest way to do this.)
  4. Right-click on the Command Prompt shortcut and select “Run as Administrator” from the dropdown list.
  5. Change to the folder where you saved AppLocale.msi (you do this by typing something like cd “c:\users\YourUsername\downloads” to go to the folder. That’s “cd”, then space, then the full path to the folder, surrounded by quotation marks if there is a space in the path.)
  6. Type “msiexec /I AppLocale.msi” to start the installation.

These same steps are described in more detail at this site:

Using AppLocale

Having installed AppLocale you start it up from the Start menu and follow the instructions. A good walkthrough is provided by AppLocale: here are the specific settings for ClaroRead:

  • Run AppLocale, click Next.
  • Choose “Launch an Application”
  • Click “Browse” and select “ClaroRead.exe” from the “C:\Program Files (x86)\Claro Software\ClaroRead” folder (the exact path will depend on your version of ClaroRead and Windows.)
  • Click Next.
  • Select “Arabic” (in Arabic) from the list of languages.
  • Click Next.
  • Check “Create a shortcut to always run this application with AppLocale”
  • Type a good name like “ClaroRead Arabic”
  • Click Finish.

You should see ClaroRead launch, and you should now have a “ClaroRead Arabic” shortcut in your Start menu. You or the user can just click on the shortcut in future and ClaroRead will launch entirely in Arabic on your non-Arabic Windows machine.

Installation Issues

  • If you try to install from a download and get the message “… is not a valid Win32 application” then the download is incomplete. Download and retry – a full download installation can be over 250MB for ClaroRead Plus. If this does not work then try running Disk Cleanup (Start > All Programs > Accessories > System Tools in Windows XP) on your main hard disk (usually C:) and making sure “Temporary Files” is checked.
  • As with all software Claro programs work best on updated computers with the latest Microsoft updates. Use Microsoft Windows Update to check your computer is up-to-date: you can select Windows Update from the Tools menu of Internet Explorer and the Microsoft website will guide you through any necessary updates.
    • Claro programs use Microsoft Office extensively: enable Office updates as well as Windows updates.
  • Try installing the latest Microsoft Visual Basic 6 Service Pack 6.
  • Anti-virus programs can cause problems with installation. If you cannot install a Claro program try disabling your anti-virus program and installing it again.
  • If installation is stopped for any reason before it completes you may find that your Claro software does not speak or does not work. Open Control Panel, Add/Remove Programs, and uninstall the Claro Product if it is there. Then try installing again.
  • If you receive the message A fatal error occurred during installation and/or the Windows Installer error code 1603 when trying to install Claro software then try Microsoft Knowledgebase Article 834484.