ClaroUp is our automatic software update program. It only runs when you run a Claro program: it doesn’t run in the background, or when Windows starts up. So it’s quite unobtrusive.
It also doesn’t show itself if the current user is not an Admin on the machine, so it should not bother users on networks or locked-down machines.
However, you may want to disable it entirely. You can do this by writing a per-machine registry key: (Read more…)
Summary: tells you where ClaroRead saves files on the network/user profile and warns you not to roam the %localappdata% folder.
Customers owning a site licence or multi-user licence version of a Claro product are able to distribute that product over multiple computers. This could be done by visiting each computer with the installers on a USB pen drive, and manually installing the product, but this would be very time-consuming. If the computers are connected on a network however it is possible to use Microsoft networking tools to distribute the software from a central location.
Our licence key (or license key) versions of ClaroRead require a licence key before they will run. This is time-consuming to install by hand across many machines. (Read more…)
Traditionally you purchased Microsoft Office on DVD for a one-off charge and installed it onto your computer (or it was pre-installed for you). Nowadays you can get Microsoft Office online as a subscription service, and Microsoft has branded this Office 365. You pay per month and can download and install Microsoft Word 2016, Excel 2016, PowerPoint 2016 and so on. When installed, these are just like previous versions of Office: they work offline, and ClaroRead works perfectly with them. You’ve simply obtained them differently.
When you try to install ClaroRead for Mac (or any other Claro Mac apps) on your Mac, you may see the error message “ClaroRead for Mac” can’t be opened because the identity of the developer cannot be confirmed when you try to run it. (Read more…)
You may have a large number of iOS users and want to give them all a paid-for Claro Software App – you want the equivalent of a site licence for iOS Apps. For example, you want every student in your school to have ClaroSpeak on their iPad. Doing it manually – buying the App individually for each iPad – takes a long time and updates will require the users to know the AppStore password. (Read more…)
Claro Software programs cannot work well on Microsoft Windows machines which are having technical problems. You should always keep your Windows installation updated and working smoothly. Only Microsoft-supported versions of Windows are supported by Claro (e.g. not Windows 2000).
If you are having problems here are some utilities that can help you:
- Program Install and Uninstall
- Fixes problems with installation and uninstallation of programs.
- .Net Framework Cleanup Tool
- Fixes problems with the Microsoft .Net Framework.
- System Update Readiness Tool
- Fixes some other problems with Microsoft .Net – try this if you encounter SXS errors with .Net.
msiexec is the commandline program you call when writing batch scripts to install and uninstall Windows Installer MSI files. (Read more…)
ClaroRead for Arabic works perfectly on machines with Arabic Windows. However, some users prefer to run English Windows, and find that some of the ClaroRead user interface does not display properly as a result.
You can fix this with the free AppLocale tool from Microsoft. This tells Windows that ClaroRead is working in Arabic, and the parts of the user interface that did not display correctly will look perfect.
AppLocale?was designed for Windows XP so you can install it directly if you are using Windows XP:
AppLocale still works correctly in Windows Vista, 7 and 8 but?installing it requires an elevated command prompt. Follow these instructions:
- Download AppLocale from the Microsoft website:
- Open the Start menu.
- Go to the Command Prompt shortcut (typing “command” is the easiest way to do this.)
- Right-click on the Command Prompt shortcut and select “Run as Administrator” from the dropdown list.
- Change to the folder where you saved AppLocale.msi (you do this by typing something like cd “c:\users\YourUsername\downloads” to go to the folder. That’s “cd”, then space, then the full path to the folder, surrounded by quotation marks if there is a space in the path.)
- Type “msiexec /I AppLocale.msi” to start the installation.
These same steps are described in more detail at this site:
Having installed AppLocale you start it up from the Start menu and follow the instructions. A good walkthrough is provided by AppLocale: here are the specific settings for ClaroRead:
- Run AppLocale, click Next.
- Choose “Launch an Application”
- Click “Browse” and select “ClaroRead.exe” from the “C:\Program Files (x86)\Claro Software\ClaroRead” folder (the exact path will depend on your version of ClaroRead and Windows.)
- Click Next.
- Select “Arabic” (in Arabic) from the list of languages.
- Click Next.
- Check “Create a shortcut to always run this application with AppLocale”
- Type a good name like “ClaroRead Arabic”
- Click Finish.
You should see ClaroRead launch, and you should now have a “ClaroRead Arabic” shortcut in your Start menu. You or the user can just click on the shortcut in future and ClaroRead will launch entirely in Arabic on your non-Arabic Windows machine.