windows

Claro Licencing Release Notes

Version 1.0.1, January 2019. Initial release Features: Login to your ClaroRead Cloud account to store all of your Claro Software keys locally. System Requirements: Windows 8, 8.1, 10 .NET Framework 4.0 Client Profile Technical Notes: On a successful login, all keys attached to the account are stored in %ProgramData%\Claro Software\keys.ini

By Claro Software, ago

Fixing problems with starting up

Symptoms

  • “I try to start ClaroRead or WordRead but it only gets to about 75% of the progress bar and the form never actually appears.”
  • “ClaroRead just won’t start: it flashes then disappears.”
  • “Nothing happens when I double-click the ClaroRead icon.”
  • “ClaroRead or WordRead crashes with a message about LHCOM02w.dll.”
  • “Save to audio crashes.”

Diagnosis

  • Run ClaroRead, will not start up.
  • ClaroRead uses speech: broken speech systems will stop ClaroRead working. Try the tests on Fixing Problems with Speech and fix any problems you find first.
  • If you are on Windows Server, and/or receive a Windows error message about an application error (rather than the program hanging), or you receive a Windows error message about “Data Execution Prevention”, or you see the exception code 0xC000041D in Windows Application Event log, see Cure 2
  • Download and run SAPI4Test.exe, get error message “Component ‘Xvoice.dll’ or one of its dependencies not correctly registered: a file is missing or invalid.” or one or more voices do not work. See Cure 1
  • If ClaroRead displays a message “Invalid Hard Disk!” while loading and will not go any further then you may have the Windows Script Host disabled or broken, see Cure 3.
  • If ClaroRead gets about one-third of the way loaded and then hangs, and also you cannot play any audio on your computer, then see Cure 4.

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By Claro Software, ago

Online Activation Error Messages (and what they mean)

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Error Message Cause/Solution
Your system clock appears to have been
changed, possibly in an attempt to defeat the
security system on this program. Please correct
your system clock before trying to run this
program again. If your clock is already correct,
rebooting the system may fix this problem,
otherwise contact the author of this program for
instructions (report code CCB-A).
-or-
Your system clock appears to have been set
back, possibly in an attempt to defeat the
security system on this program. Please correct
your system clock before trying to run this
program again. If your clock is correct, please
contact the author of this program for
instructions on correcting this error (report code
%1).		 This is an uncommon error caused by the
computer?s system clock changing too much. To
fix this, contact Claro for a ?FixClock? key and
further instructions.
By Claro Software, ago