Fixing problems with starting up

Symptoms

  • “I try to start ClaroRead or WordRead but it only gets to about 75% of the progress bar and the form never actually appears.”
  • “ClaroRead just won’t start: it flashes then disappears.”
  • “Nothing happens when I double-click the ClaroRead icon.”
  • “ClaroRead or WordRead crashes with a message about LHCOM02w.dll.”
  • “Save to audio crashes.”

Diagnosis

  • Run ClaroRead, will not start up.
  • ClaroRead uses speech: broken speech systems will stop ClaroRead working. Try the tests on Fixing Problems with Speech and fix any problems you find first.
  • If you are on Windows Server, and/or receive a Windows error message about an application error (rather than the program hanging), or you receive a Windows error message about “Data Execution Prevention”, or you see the exception code 0xC000041D in Windows Application Event log, see Cure 2
  • Download and run SAPI4Test.exe, get error message “Component ‘Xvoice.dll’ or one of its dependencies not correctly registered: a file is missing or invalid.” or one or more voices do not work. See Cure 1
  • If ClaroRead displays a message “Invalid Hard Disk!” while loading and will not go any further then you may have the Windows Script Host disabled or broken, see Cure 3.
  • If ClaroRead gets about one-third of the way loaded and then hangs, and also you cannot play any audio on your computer, then see Cure 4.

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Fixing problems with speech

Symptoms

  • “It’s not reading anything any more!”
  • “I press Play and everything flashes really quickly in Word but no speech”
  • “I’ve installed a new piece of software and now ClaroRead/WordRead will not work”

Diagnosis

  • Make sure you can hear non-speech sound – try Windows Media Player, or go to YouTube, and play a CD or any sound. If you can’t, then you have to fix your sound first.
  • Download and run SAPI5Test.exe – none of the voices work.
  • Open Control Panel > “Sounds, Speech and Audio Devices”> “Speech”. The panel does not appear. Try Cure Number 2 first.
  • If it does appear, switch to one of the Microsoft voices (for example, Sam, Anna, or Hazel). Click the Preview button: no sound is produced, or an error message results. Try Cure Number 3 first.
  • 32-bit Windows machines only: If a Microsoft voice works, but some or all of the Claro voices (e.g. ScanSoft Daniel_Full_22kHz or Vocalizer Daniel) do not speak, then go to Cure Number 4.
  • 64-bit Windows machines: our Claro voices will not show up in the Speech dialog in Control Panel. However you can launch the 32-bit Control Panel window by downloading and running our Speech Control Panel program. Go straight to Cure Number 4.

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