Installation

  • Converting an MSI-plus-CAB into a single MSI file - Creating a single MSI file for network installation. This page was last updated on 23rd February 2018.
  • Installing lots of MSI files at once (batch files) - If you’re a system administrator (or partner) you might find yourself needing to install multiple MSI files onto a target computer. There are several technical ways to do this, but for simplicity here are some super-simple batch files that will install all of the MSI files in the folder where […]
  • Licence Keys Explained - The different types of licence keys and how to use them. This page was last updated on 23rd October 2019.
  • Installing Chrome Apps and Extensions - How to install ClaroRead Chrome on your Chromebooks and Google Domain, for end users and site licences, and how to upgrade to Premium. This page was last updated on 19th September 2019.
  • Claro Voice Setup User Guide - Claro Voice Setup is a small Windows program that lets you download and install any of 80 high-quality text-to-speech voices in 30 languages. This page was last updated on 30th March 2020.
  • Installing Claro software on your network - Customers owning a site licence or multi-user licence version of a Claro product are able to distribute that product over multiple computers. This could be done by visiting each computer with the installers on a USB pen drive, and manually installing the product, but this would be very time-consuming. If […]
  • Installation Issues - If you try to install from a download and get the message “… is not a valid Win32 application” then the download is incomplete. Download and retry – a full download installation can be over 250MB for ClaroRead Plus. If this does not work then try running Disk Cleanup (Start […]

Claro AudioNote

ClaroRead

  • Fixing “no icons on ClaroRead toolbar” - If after opening ClaroRead you encounter a toolbar with no icons, here’s a guide on how to fix it. This problem usually happens when the bit depth of your computer is too low (6bpc or lower). To check this, type “View Advanced Display info” in the Windows search bar and […]
  • Using ClaroRead with Dragon Speech Recognition - ClaroRead has a number of features that can help you to use Nuance’s Dragon speech recognition software (formerly called Dragon NaturallySpeaking).
  • Installing licensed (keyed) versions of ClaroRead on networks - Our licence key (or license key) versions of ClaroRead require a licence key before they will run. This is time-consuming to install by hand across many machines.
  • Moving your licence to a new computer - If you need to move your Claro software from one computer to another, follow the procedure below to release your licence key: This page was last updated on 30th March 2020.
  • ClaroRead Windows Release Notes - ClaroRead Windows 9 released July 2020. This page was last updated on 6th October 2020.
  • Unlocking iPad and iPhone Apps with ClaroRead - Download and print the PDF version of this guide here: Unlocking iPad and iPhone Apps with ClaroRead. This page was last updated on 24th February 2020.
  • Windows 10 Support Statements - Windows 10 Support Statement ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Windows 10 – Windows 10 Home, Windows 10 Pro, Windows 10 Education, and Windows 10 Enterprise. ClaroRead and ScreenRuler are supported on the in-market supported servicing branches of Windows 10 including – […]
  • Troubleshooting scanning/OCR for troublesome PDF files - Our software, powered by the world-class Omnipage engine, is great at handling a huge variety of PDF files. In the unlikely event of your coming across a PDF that does not scan/OCR well – we have identified three in ten years – then here is a technique that might help. […]
  • Disabling Spellcheck in ClaroRead for exams - You may need to disable the spellcheck features in ClaroRead, for example if you are using it for exams. You can disable it in Settings, or install ClaroRead SE instead (it has no spellcheck: contact Support to get a copy if you have ClaroRead Plus). But you might want to […]
  • Profiles, folders, settings, user data deployment and ClaroRead - Summary: tells you where ClaroRead saves files on the network/user profile and warns you not to roam the %localappdata% folder. This page was last updated on 30th March 2020.

ClaroCapture

  • ClaroCapture Release Notes - ClaroCapture Windows Version 4 released December 2017 This page was last updated on 15th June 2020.
  • Claro Software & Windows 10 Compatibility - We have tested all of our products with Windows 10, and all of our products work fine. This includes: ClaroRead (Pro, Plus, Standard, SE) ScreenRuler ClaroView ClaroCapture ClaroIdeas WordRead Scan2Text Oska WordBanks ScreenMarker If you have an older version of any of these programs and need an update, please contact […]
  • ClaroRead and ClaroCapture Keyboard Shortcuts - List of ClaroRead and ClaroCapture Keyboard Shortcuts. This page was last updated on 30th March 2020.
  • ClaroCapture Issues - Capture Selected Text not working ClaroCapture needs the Alt-tab menu to work normally. On some Toshiba laptops, there is a piece of camera software running in the background which does not allow this to happen, so you may have problems capturing text. To fix this, you need to stop the […]
  • ClaroCapture Help Files and User Guides - English ClaroCapture V5: Help File ClaroCapture V3: Help File ClaroCapture V2: Help File | User Guide (PDF | Word doc) ClaroCapture V1: Help File This page was last updated on 12th September 2020.

ClaroIdeas

  • ClaroIdeas Windows Release Notes - ClaroIdeas Windows Version 3 released May 2020 This page was last updated on 18th May 2020.
  • Claro Software & Windows 10 Compatibility - We have tested all of our products with Windows 10, and all of our products work fine. This includes: ClaroRead (Pro, Plus, Standard, SE) ScreenRuler ClaroView ClaroCapture ClaroIdeas WordRead Scan2Text Oska WordBanks ScreenMarker If you have an older version of any of these programs and need an update, please contact […]
  • ‘The application failed to initialize properly…’ warning appears when you run a program - The error: “The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.” means that you do not have the correct .NET framework installed for that application (this is usually V3.5). This page was last updated on 30th March 2020.
  • ClaroIdeas Help Files and User Guides - English ClaroIdeas V2: Help File | User Guide (PDF | Word doc) ClaroIdeas V1: Help File | User Guide (PDF | Word doc) This page was last updated on 30th March 2020.

ClaroView

  • Fixing ClaroView when overlay does not cover the whole screen - When the ClaroView overlay does not cover the whole screen, e.g. maybe only a small area top left of the screen is tinted, follow the procedure below to reset the settings for ClaroView.
  • Low Contrast in ScreenRuler - ScreenRuler helps you with reading by colouring (tinting) your whole screen, or by providing a reading toolbar. This page was last updated on 10th June 2020.
  • ClaroView Release Notes - ClaroView Windows Version 3 released August 2020 This page was last updated on 4th August 2020.
  • ClaroView Help Files and User Guides - UK English ClaroView V3: Help File | User Guide (PDF | Word doc) ClaroView V2: Help File | User Guide (PDF | Word doc) ClaroView V1: Help File | User Guide (PDF | Word doc) US English ClaroView V3: Help File | User Guide (PDF | Word doc) Czech ClaroView […]

Dragon Naturally Speaking

ClaroRead has a number of features that can help using Dragon NaturallySpeaking dictation speech recognition software.

  1. In all versions of ClaroRead, you can turn on the Echo Dragon feature in Advanced Speech Settings. This will echo back anything that Dragon NaturallySpeaking recognises when dictating into any application. It will work with the Professional, Preferred and Standard edition of Dragon NaturallySpeaking.
    To enable this to work with Dragon NaturallySpeaking version 11 and above, ‘Show preliminary results’ need to be ticked in ‘Dragon NaturallySpeaking > Tools > Options > View > Results box > Show preliminary results’.
  2. With ClaroRead (Standard and Plus) the Dragon Training text can be spoken out when hovering the mouse over the text. ClaroRead needs to have “Speak Object under Mouse” turned on in the Advanced Speech Settings. It is possible to modify the amount of text shown in the training window by Dragon, so please contact us if you would like to know how to do this.
  3. With ClaroRead, the main toolbar controls are also mirrored using keyboard hotkeys. The Play is F7, Stop is F8, Check Word is F9, Show homophones is F10 and Clear Homophones is F11. Pressing F6 first disables the hotkeys linking to ClaroRead, and puts them back to their default settings (should you need this). If you are using Dragon Standard or Preferred dictating into Microsoft Word, and ClaroRead is open, then you can say “Press F7” and ClaroRead would start speaking from the point where the cursor is.

Scan2Text

ScreenRuler for PC

  • ScreenRuler – How to Videos - Video tutorials of how to use different features in ScreenRuler. The ScreenRuler allows you to add a coloured underline to your active screen, helping you to stay on the line you’re trying to read and concentrate on.
  • Fixing ScreenRuler when the splash screen remains on screen - If the ScreenRuler splash screen remains on the screen when ScreenRuler is launched,  use the following procedure to reset the settings for ScreenRuler.
  • ScreenRuler Windows Help Files and User Guides - ScreenRuler Windows help files and user guides UK English ScreenRuler V3: Help File ScreenRuler V1: Help File Czech ScreenRuler V3: Help File Danish ScreenRuler V3: Help File German ScreenRuler V3: Help File Spanish ScreenRuler V3: Help File French ScreenRuler V3: Help File Italian ScreenRuler V3: Help File Dutch ScreenRuler V3: […]
  • Low Contrast in ScreenRuler - ScreenRuler helps you with reading by colouring (tinting) your whole screen, or by providing a reading toolbar. This page was last updated on 10th June 2020.
  • Windows 10 Support Statements - Windows 10 Support Statement ClaroRead and ScreenRuler are supported by Claro Software Ltd on the following editions of Windows 10 – Windows 10 Home, Windows 10 Pro, Windows 10 Education, and Windows 10 Enterprise. ClaroRead and ScreenRuler are supported on the in-market supported servicing branches of Windows 10 including – […]
  • Claro Software & Windows 10 Compatibility - We have tested all of our products with Windows 10, and all of our products work fine. This includes: ClaroRead (Pro, Plus, Standard, SE) ScreenRuler ClaroView ClaroCapture ClaroIdeas WordRead Scan2Text Oska WordBanks ScreenMarker If you have an older version of any of these programs and need an update, please contact […]
  • ScreenRuler Issues - ScreenRuler V2 doesn’t work very well on Windows 7 64-bit systems, for example some users experience the ruler as a black bar across the screen. In order to fix this, please upgrade to V3 by downloading and running ClaroUp – our updater program. If you find ScreenRuler V3 runs quite […]
  • ScreenRuler Release Notes - Latest release: version 3.3 released August 2020. This page was last updated on 10th August 2020.
  • ScreenRuler Help Files and User Guides - UK English ScreenRuler V3: Help File | User Guide (PDF | Word doc) ScreenRuler Classic: Help File | User Guide (PDF | Word doc) This page was last updated on 30th March 2020.

USB

  • USB Creator Release Notes - USB Creator Version 2 released April 2019 This page was last updated on 30th March 2020.
  • USB Creator User Guide - Please see ClaroRead USB for how to create a ClaroRead USB. This page was last updated on 5th January 2017.
  • USB Support - If you have lost your Claro USB stick or some files on it have become corrupted, please contact us and we’ll provide you with a solution for recovery: Email support@clarosoftware.com UK call +44 (0)1772 977 888 US call toll free on 866 800 5151 Changing how settings work on a […]

Voices

  • Claro Voice Setup User Guide - Claro Voice Setup is a small Windows program that lets you download and install any of 80 high-quality text-to-speech voices in 30 languages. This page was last updated on 30th March 2020.
  • Add-on Windows Vocalizer Voices for ClaroRead - Below is a list of add-on voices you can buy to use with ClaroRead PC or Mac. You can obtain these free by selecting “Get more Claro Voices” from the Voice selection in Settings. This page was last updated on 14th October 2016.
  • 64-bit Windows Issues - All our text-to-speech voices are 32 bit packages and will work with the Claro software with which they are sold on both 32 and 64 bit systems however on a 64 bit system the voice may not work in third party programs and will not be shown in the Windows […]
  • Fixing broken or conflicting RealSpeak Solo voices - Nuance (previously ScanSoft) SAPI5 RealSpeak Solo voices must all be installed into the same directory on your machine. If this is not followed then the voices will appear in the Speech applet in Control Panel, or in your SAPI5 voice list in your speech-enabled program, but they will not work. […]
  • Acapela Voices - Claro provides many text-to-speech synthesised voices from Acapela, including many Swedish and Scandinavian voices (Matti, Elin, Erik, Ingmar etc.) They should be set up correctly by our latest installers, but if you are experiencing problems then you can try the suggestions below. Note that the Acapela voices, although SAPI5-compliant, do […]

WordBanks

WordRead

  • Fixing problems with starting up - The information on how to fix the problems with starting up. This page was last updated on 30th March 2020.
  • Fixing problems with speech - The information on how to fix the problems with speech. This page was last updated on 30th March 2020.
  • Fixing problems with Microsoft Word - How to solve problems using ClaroRead and other Claro products with Microsoft Word. This page was last updated on 9th June 2020.
  • Using Microsoft XML tags with SAPI5 TTS voices - When you press the Play button ClaroRead or WordRead uses the same speech settings (voice, volume, speed) for all of the text it reads out. Everything will sound the same. You might, however, want to put in pauses, or make some text louder, or lower-pitched, or use a different voice […]
  • Add-on Windows Vocalizer Voices for ClaroRead - Below is a list of add-on voices you can buy to use with ClaroRead PC or Mac. You can obtain these free by selecting “Get more Claro Voices” from the Voice selection in Settings. This page was last updated on 14th October 2016.
  • WordRead V3 Release Notes - This page was last updated on 30th March 2020.
  • WordRead Help Files and User Guides - WordRead V6 English: Help File | User Guide (PDF | Word doc) WordRead V2 English: Help File | User Guide (PDF | Word doc) This page was last updated on 30th March 2020.